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F.A.Q

Unifreight International ltd. has excelled due to our renowned
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Unifreight's Import Process

Unifreight's Export Process

F.A.Q

 Air Freight

What documentation is needed?

We will help with the proper documentation of shipments. This can include:

  • Commercial Invoices
  • Packing Lists
  • Export/import Permits
  • Carnets
  • Dangerous Goods Certificates
  • Vehicles may require the titles
  • Certain destinations may have special requirements (i.e. Certificates of Origin or Consular Legalizations)
  • Bill of lading

What if I have to cancel my shipment?

Unifreight accepts cancellations and will refund fees as much as possible, depending on where the shipment is in the shipping process.

Do you offer pickup or delivery services?

Yes, we can help arrange this.

Is my cargo insured by the airline/steamship line or should I buy additional insurance?

Airlines/Steamship Lines will not insure your cargo. Cargo insurance is highly recommended especially if your shipment should encounter a general average situation. We can help with insurance coverage.

Do you offer packing services?

Unifreight will advise and assist with packing all shipments, including special projects, non-containerized shipments and hazardous materials.

How do I obtain a quote?

Please contact our office. A Unifreight representative will work with you to determine the best shipping options for you and will determine a quote. Should you choose Unifreight, the same person will work with you throughout the shipping process.

 

The following information will help us give you an estimate as quickly as possible:

  • Origin and destination addresses including postal codes
  • Commodity description
  • Measurements of individual pieces in LxWxH
  • Volume of shipment in cubic meters
  • Weight of shipment
  • Value of Freight
  • Time Parameter

 

For airfreight quotes, the accurate dimensions of each piece of cargo, are needed

 

 Ocean Freight

Can you handle oversize or unusual cargo?

We can handle various types of project cargo, including break bulk. It is best to contact our office and discuss your requirements directly with our staff.

What is a bill of lading?

The bill of lading is the document that determines ownership of the cargo. It can be amended but since the carrier charges fees for this, and it can cause delays, it is definitely worth doing correctly from the beginning. We can help with this and other documents.

Can I cancel my shipment?

We understand the changing nature of our customer’s business needs. We allow cancellations and will refund deposits. However, depending on when the shipment is cancelled, we may have to charge for services already rendered, such as dropping off a shipping container.  We do our best to be flexible and come up with a fair solution.

Do I need insurance?

Additional insurance is highly recommended and we can help arrange this , as carriers do not insure your cargo.

Do you guarantee the arrival date or transit time?

No. There are too many variables (such as poor weather, road construction, dockworker labour disputes and unforeseen customs delays) involved in  shipping for any company to guarantee arrival date or transit time.

What is a container?

An intermodal container is a standardized reusable steel box used to store and move cargo efficiently and securely.  The container can be used across various means of transportation (from ship to rail to truck) without unloading and reloading its contents.